To help enhance your global experience, we provide you with an assortment of interactive services through a secure, user-friendly Web site. Service at your fingertips anytime, anywhere - that’s what MyIMGSM provides. MyIMG is our proprietary online service that allows you to access information and manage accounts, 24 hours a day, seven days a week, from anywhere in the world.
Our service centers are always available to help or handle emergencies 24 hours a day, but through MyIMG you have immediate access to a wealth of information about your account and can manage routine areas to help you save time when you may need it most. Quickly and easily locate providers, retrieve explanation of benefits, check the status of claims, request ID cards, obtain certificate documents, initiate precertification and more.
Whether you are seeking care in a local facility or in a location you are not familiar with, the quality of the care you are receiving is a primary concern. Our Medical Concierge Service is designed to provide you critical information on provider ratings, treatment outcome and cost of care prior to receiving medical treatment. Your personal Medical Concierge will review your specific non-emergency medical condition and provide you with complete information on provider ratings, past outcomes and general costs - all in the area where you are planning treatment.
IMG’s Medical Concierge helps maximise your outcome when seeking medical care within the USA, with the added bonus that you can receive a reduction in your Annual Excess for receiving eligible treatment through a USA Medical Concierge offered provider - whether or not they are in the USA PPO Network. This level of individualised service is unmatched in the international arena. Please note due to the high level of data required for this service, Medical Concierge Service is restricted to medical facilities within the USA.
Locating a Medical Treatment Provider
If you are seeking treatment worldwide (outside the USA), we provide you access to our International Provider Access (IPA), a database that includes more than 17,000 highly qualified physicians and facilities that encompass a comprehensive array of specialties to handle any health care emergency. Additionally, whenever or wherever you travel within the USA (if within your selected area of coverage), it’s comforting to know that the extensive Preferred Provider Organisation (PPO) Network is there to serve you. The independent PPO includes hundreds of thousands of established, highly qualified physicians and hospitals, including some of the most well-recognised university medical centers and transplant facilities in the USA.
Of course, you have the freedom to choose any physician or health care facility you wish. However, choosing a provider in the PPO network can significantly reduce your out-of-pocket costs. Your Excess will be reduced by 50% and any Co-Insurance for that charge is waived when eligible treatment is received from a network provider.
You can instantly access a list of providers and facilities within the PPO and IPA network online at www.imglobal.com. The directories allow you to search by physician or facility name, specialty, or location.
IMG's PPO Network Search Page
Search IMG's IPA Network