Comprehensive World-class Services
From routine care to complex case management to emergency medical situations, you’re never far from IMG’s support services. GlobalFusion not only provides flexible cover, it also provides you with prompt access to the invaluable international services and IMG resources - regardless of your location.
Routine Care
Freedom to choose your provider - GlobalFusion allows you the freedom to choose your own health care provider from anywhere within your entire geographic area of cover. With open access to health care providers, you have improved access to quality care.
Locating a provider - For your convenience and to help you reduce your out-of-pocket expenses, we provide you access to two extensive provider networks that include established, globally recognised physicians and hospitals.
- The independent Preferred Provider Organization (PPO) - when seeking care within the USA
- The International Provider Access (IPA) - when seeking care outside the USA
Emergency Care
Emergency Medical Evacuation - The ability to access quality health care is of paramount importance when a life-threatening medical emergency arises abroad. GlobalFusion provides you with important emergency benefits backed by the services of an accredited 24/7/365 clinical staff with over 200 years of combined experience.
- Emergency Medical Evacuation coverage
- Return of Mortal Remains coverage
Medical Concierge Service - Treatment within the USA
Unique medical service - Whether you are seeking care in a local facility or in a location you are not familiar with, the quality of the care you are receiving is a primary concern. Our Medical Concierge Service is designed to provide you critical information on provider ratings, treatment outcome and cost of care prior to receiving medical treatment. Your personal Medical Concierge will review your specific non-emergency medical condition and provide you with complete information on provider ratings, past outcomes and general costs - all in the area where you are planning treatment.
Medical Concierge Service helps maximise your outcome when seeking medical care within the USA, with the added bonus that you can receive a reduction in your Annual Excess for receiving eligible treatment through a USA Medical Concierge offered provider - whether or not they are in the USA PPO Network. This level of individualised service is unmatched in the international arena. Please note due to the high level of data required for this service, Medical Concierge Service and ratings is restricted to the most common and many specialist medical facilities within the USA.
In-house Medical Team Available for You
Medical professionals to coordinate your care -In the event you need medical care, our on-site medical team coordinates with the medical provider and treating facility to respond to the unique needs and circumstances you may face. Having provided services in more than 170 countries, we are experts at assessing the need for services and ensuring they are delivered in a timely, cost-effective manner.
This individualised approach gives you peace of mind knowing that you have experienced, knowledgeable professionals ready to help at a moment’s notice, anywhere around the globe.
Managing Your Plan
International service assistance - IMG’s international services are designed to help you maximize the outcome of your medical care.
- Access to quality health care worldwide
- Professionally trained multilingual claims administrators and service professionals with proven international experience
- Claim inquiries, status of claim information and reimbursement options available online and by phone, fax and email
- Experienced international currency payments
- Claim settlement directly to providers or to you by cheque or direct deposit into your bank account or onto your preferred VISA or MasterCard credit card
- Verification of benefits and explanation of benefits to providers
24/7/365 access to information - To help you save time managing routine areas of your account, we make it easy for you to get the information you need.
- MyIMGSM - secure member Web site
- Online renewals
- Easily accessible online provider searches
- Retrieve explanation of benefits
- Check the status of claims - real time information available
- Update address information & request ID cards
- Change your premium instalment of payment option
- Multiple international service and assistance centers
- Email, phone, fax
Our Customer Service Charter
International Commitment - When we deal with you, we will make an outstanding effort to:
- Act fairly and reasonably
- Provide you with fast, friendly and efficient service
- Give you clear information on our products and services before you buy and after we confirm your insurance cover
- Ensure you are aware of all the documents you need to submit with your claim
- Upon receipt of all documentation that we request from you, aim to pay all eligible claims payable in £Sterling, $US Dollars or €Euros: within 15 Working Days - In any other currency: within 20 Working Days